What is a chatbot? Understand how ChatGuru robots work
Technological advances have changed the way human beings communicate. Now, with social networks and so many other online communication channels, conversations have become faster, more practical and objective. That's why, along with the evolution of the way we talk, companies have had to reinvent themselves and change the way they communicate with their audiences. Currently, millions of brands are present all the time in the virtual world. Therefore, being available to assist you throughout this period is important to generate leads, convert them into sales and retain customers. For this, businesses make use of chatbots. What is a chatbot? A chatbot is software that has the ability to have a dialogue with a user in a way that appears as natural as possible , as if the customer were speaking to a human attendant. Through technology, chatbots can be created to develop conversations in online stores, websites, applications and assist call center companies.Regardless of the business segment, the tool can achieve the objective of providing faster customer support , as most customers want, with high quality. One of the advantages of a company using a chatbot is that it can be available to its audience24 hours a day, 7 days a week . This is because robots can be responsible for responding to the customer immediately. How do ChatGuru robots work? ChatGuru is a platform Industry Email List developed to help companies manage their commercial hatsApp . Therefore, our software has several tools and solutions capable of promoting excellent customer service. One of these features is the chatbot. When configured for a brand, this powerful tool of ours decodes the user's query or problem, searches its knowledge base and responds to the customer accordingly. The chatbots developed by ChatGuru can be used at various points in a company's communication and marketing process.
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With them, leads can be qualified, contacts can be nurtured and managed through the different phases of the sales funnel, questions can be answered, information can be disseminated, sales can be closed, among many other possibilities. Discover the benefits of relying on ChatGuru chatbots Inspired by the human brain, ChatGuru's chatbot offers countless advantages for brands that hire it. Some of them are: Robots configured especially for the company When a business chooses to rely on ChatGuru technology, highly trained specialists are responsible for listening carefully to the company's needs and, thus, developing conversations composed of triggers that offer the necessary support to the customer. Furthermore, after carrying out all the configuration especially for the brand, our team is available for 15 days for onboarding, acting as a type of customer success dedicated to training and creating the chatbot. Alerts for new leads generated Our artificial intelligence can also be programmed to alert you about new leads generated for the company.
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